Supply Chain Management
Imagine being able to manage your business with the certainty of a reliable and punctual partner, able to react quickly to urgent needs and successfully support your operational requirements: the excellence in service and value creation for the customer are central themes of the Supply Chain Management of Camozzi. From a logistical point of view the service is seen as optimal order cycle management and requires excellence in operations and in the management of the entire chain, from inbound logistics to distribution logistics. The timely order fulfillment ensures that the customer gets the right product at the right time, in the right amount, without compromising quality, compliance and price (the principle of the "7 rights").
Under conditions of economic and market instability and an increasingly complex and global competitive environment, the expectations regarding service are ever increasing and full customer satisfaction requires a commitment to continuous improvement. In Camozzi we are convinced that improvement actions cannot relate to the single plant, because the modern supply chains are complex and branched to benefit from the suppliers specialization economies and the need for a widespread service to the market.
It's important to explore and engineer the processes of value creation from the supply chain perspective – starting from suppliers to the far end of distribution, involving the end customer itself - because all the actors in the chain play a major role in determining the service. Customer satisfaction and company reputation are at stake. All companies of the Camozzi Group apply to the Supply Chain Management (SCM) logic, that is integrated management of logistic-productive supply chain aimed at achieving high standards of service.
Collaboration along the supply chain is the key to excellence and also involves the end customer. Cooperation with the customer, in particular, is an opportunity to share valuable information for planning the application (Collaborative Planning) and to improve operational management, from a clear definition of the service expected by the customer (Service Level Agreements). The creation of customer value also covers advanced logistic services such as kanban supplies, delivery schedules, kitting, VMI systems, Consignment Stock or EDI.
Information technology is an enabling technology, used in a massive and intensive way, and the use of the SAP management system within the Group provides essential support, but the supply chain management processes cannot disregard "disciplined" and "analytical" processes.
Continuous improvement of service standards requires a careful control of performance, performance measurement using indicators (KPIs) and comparison with industry benchmarks, all of which are performed daily by internal control functions, in line with the principle that: top-level analytical skills ensure the best results.